My payment failed

If your payment was declined or didn't go through, here are the most common causes and how to fix them.

Check your card details

• Card number, expiry date, and CVV are entered correctly
• The billing address matches your bank records
• The card is not expired

Check your card settings

• Online payments — confirm your card is enabled for online and international transactions (check with your bank or card app)
• Spending limits — some cards have daily or monthly limits; check you haven't exceeded them
• Sufficient funds — ensure your account has enough balance or credit

Try an alternative payment method

AlphaNovel accepts Visa, Mastercard, American Express, and PayPal (on web). If one method fails, try another.

Platform-specific tips

• iOS — update your Apple ID payment method in Settings → your name → Payment & Shipping
• Android — update your payment method in Google Play → Payment methods
• Huawei devices — use the web platform if App Gallery payments are unavailable in your region

Still failing?

Contact us at [e-mail] with the error message shown and the payment method you tried. We'll help identify the issue.